

Quite often laptops are connected to a directory service, like Microsoft's Active Directory, or LightWeight Directory Access Protocol, or LDAP. This has included many people, like myself, taking their work laptops home in order to be able to work. One of the biggest changes that has been made is that many more users are working from home. It has been almost a year since the entire world was turned upside down with Covid-19. The past year has seen a significant change in things throughout the world. I am not going to call this problem fixed until there is another update to macOS Monterey to be able to verify that the issue (outlined below) is indeed fixed. I suspect that there was a major underlying system overhaul that was needed and it was too much of a problem to fix for macOS Big Sur, therefore it was pushed off to macOS Monterey, but that is merely a guess. It very well may have, but I might have not paid attention at the time, or I had logged out before doing the install, I honestly do not recall. I do not recall this popup appearing when I upgrade to macOS Big Sur. It popped up before installing (As a note, I upgraded using my local user account and not the mobile account that is on the MacBook Pro) I did notice the screen below when upgrading to macOS Monterey. The initial login took a bit longer to actually show the desktop as compared to logging in to the local user account, but it did login. I have just updated the same laptop that was experiencing this issue to macOS Monterey, version 12.0.1, and I was able to login to the Mobile Account immediately after upgrading without any issues. I wonder if there was still something going on with macOS Monterey 12.0.1 that was causing the account lock out problem. After waiting the hour, I was able to login again. However, I did experience the "account locked" issue again prior to upgrading after rebooting the device due to some issues with Wi-Fi. Apple released macOS Monterey 12.1 a few days ago and I updated the same device that was experiencing this issue. If you are still experiencing this issue on macOS Big Sur, I think the solution is to upgrade to macOS Monterey, so you no longer have to deal with the issue. Time will tell on whether or not I will, but I suspect not. I have not experienced the "account being locked" issue yet. After I did the upgrade, I was able to login right away without any issues.

Instead of signing out of the mobile account, I used it to perform the update. Earlier this week Apple released macOS Monterey 12.2, and just as was the case with macOS Monterey 12.1, I updated the same device in the same manner as before, with one difference.
